Power of Ignore (Or Ignorance)

ig·nore  verb   —refuse to take notice of or acknowledge; disregard intentionally.

fail to consider (something significant)

If you’re like most people you probably deny you ignore problems. But it’s more common that we think.

martin

In fact, ignoring a problem is a coping mechanism we’ve used since cave-man days.   Often it’s easier to ignore a problem instead of trying to solve a problem. If we deem there is no problem then there is no worry about solving a problem that we deem doesn’t even exist!

Personally, being ignorant (a variant of the verb ignore) is a survival mechanism. If facing our problem is not directly linked to survival we make it a lower (or no) priority. Once survival needs are met, it’s easy to ignore other problems. With this mantra, our life seems to become easier…. But this is a fallacy. Ignored problems never go away. What was a small issue becomes a great problem when it is ignored over time.

There are dozens of business examples failing when leaders ignore problems. When the business leaders fail to critically examine policies, process, the market, customers, and trends they ignore potentials problems.

Ignoring problems (or failing to try to proactively find and solve problems) is a failure of leadership.

During the 1990’s my friends were in the 1-hour photo business. Things were profitable for more than 10 years. Business was good. It was easier to ignore future problems. In their business world nothing was changing. Yes, there were some stirrings of electronic digital cameras in a distant horizon, but that technology was expensive. In 1995 a good digital camera cost between $5,000 – $6,000.  There was nothing to worry about. Customers always wanted the cheaper and more convenient 1-hour service. My friends ignored the issue… After all, they had a government contract for film development.  Ignorance was bliss—that is until digital cameras oversold film cameras in 2003. My friends went bankrupt.

Blockbuster video opened first in Dallas Texas in 1985. Nine years later Viacom bought Blockbuster for an unprecedented $8.4 billion. Blockbuster ignored Netflix as a competition. Blockbuster ignored the change in the video market from stores to subscription home delivery. Blockbuster executives literally laughed aloud at a 2002 offer to acquire Netflix. Blockbuster ignores kiosk rental service beginning in 2003 (Redbox). Blockbuster ignored the customer complaints of late fees for 14 years. In September 2010 Blockbuster went bankrupt. Ignoring the changing market and customer needs was expensive.

Circuit City was a 60 year old electronic and appliance behemoth and went belly up because the executive leaders ignored basic problems.

After 120 years in business Kodak Eastman went bankrupt in 2013 because it ignored its core business. Kodak insisted it was in the “film” industry and ignored “digital imaging” as the new paradigm.

This is not unique to business. Government and police organizations litter the landscape with examples of failure due to the power of ignore.

A victim reports a sex crime. The police officer waits a few days to ‘check in’ to the allegations. Ignored and avoided, the victim went to the local news outlet to get answers. The Chief of Police is then explaining the lack of timely response by the officer and trying to avoid a public embarrassment. The officer is censured for ignoring the call for service.

A senior executive received damning information about the organization. The boss gave the executive a mandate to investigate and find the validity of the information. The executive delayed 2 months to beginning an investigation. The message is: Ignore a message long enough and it may go away. Conversely the thinking is: This issue isn’t serious enough to put energy into it. They ignored the seriousness of the allegations.

An agency chief bemoaned aloud that there was no accountability for his executive staff.   He indicated there were no measurements to determine if the junior staffers were being effective. Eventually he decided there were no effective way to measure efficacy of staff work; so the problem went away. He ignored the real issue.

Months ago a senior executive administrator was asked a similar question: “What are the matrices or benchmarks associated with [a key position in the organization]? After the executive stopped laughing (yes, he literally laughed out loud), he said:

“There is no way to measure effectiveness in [that position]. There are no benchmarks or matrices.”

Essentially he said no problem exists, so we can ignore a problem we haven’t specified.

What are the differences between these responses?  In substance, the officer, the senior executive, and the chief was ignoring or denying that problems exists. This is a leadership fail.

The reason business and government leaders ignore problems is because they fear change. Period. Dr. Robert Kriegel (Sacred Cows Make the Best Burgers) wrote that in 1996.   News flash: 20 years later— NOTHING HAS CHANGED.

In 2016 John Kotter (author of That’s Not How We Do it Here)  postulates organizations need disruption and stability to thrive.   Management is about stability.  Leadership is about disruption.  There is no place to ignore issues.   Leaders disrupt. Leaders need courage.

Organizationally blissful ignorance is sometimes the modus operandi. For managers and supervisors it’s easier to ignore problems rather than try to effect solutions. Maintaining the status quo is safer than working to solve an issue. The mantra seems to be

If it ain’t broke, don’t fix it

Dr. Kriegel says new mantra should be

“If it ain’t broke; Break it”

Kriegel says we must face our fears and embrace whatever change we experience.  There is no dodging the rapid change of society.  Things change more quickly than it used to and the pressures can be intense.

The opposite of ignorance is not knowledge.  The opposite of ignorance is courage.  The solution to ignorance is to develop courage.  We dispel ignorance by courageously asking questions and seeking answers.  If we, as leaders, experience courage then our knowledge grows and our ignorance doesn’t have so much power.

We must have courage :

  • To look at the unknown
  • To ask questions that are uncomfortable
  • To challenge the status quo
  • To act when action is needed
  • To be politically incorrect
  • To “get it wrong”
  • To see past the platitudes and seek causal issues
  •  To feel discomfort and move past it

Yes, there is a power to ignore…. But ignorance not a positive power.

Of course, your mileage may vary…

Dr. Jay

 

 

 

 

 

What Can I Trust?

I am haunted by my hospitalist words. It was the next day in the ICU,  after being admitted for my CVA (Cerebrovascular accident).   My doctor spoke with a slight Russian accent.  Her tone was very ‘matter of fact’, like a weather forecast, or like an un-engaged bureaucrat issuing droll hum-drum tax information. She said:

“You’ll never work as a police officer again…. Maybe it’s time you get nice office job”

I was stunned. I thought “you don’t know me”. I was outraged. I was hurt. I couldn’t hear anything else this doctor told me. I insisted that she leave my hospital room. How could this doc know this with such certainty?  I didn’t trust her words.

It’s almost 8 months since she told me this.  I’m still not working as a “real” police officer.  I’m still on light duty.   Her prophecy has slightly cracked my shell and I finally conceded she might be correct.  Last week my speech therapist told me “you’re not progressing as we thought you should have been”.   I still have trouble remembering how to pronounce words.  I can see an object and can identify it, but I cannot remember or say the word to identify the object.   I can’t trust my brain.

I was describing a church pew.  The word “pew” wouldn’t come to my thinking.  I could only remember how to say it when the person I was talking with asked me “pew, right?”  Not that “pew” comes out in conversation very frequently, but it was disturbing I couldn’t remember a word that is this familiar to me.  I can’t trust my vocabulary.

I like to sing.  I’m not a professional singer, but I enjoy it.  I’ve been singing all my life and literally knew the lyrics for over 1,000 songs.  Now I can remember the melody line, but not the lyrics.  This week I spent hours trying to remember the title of our national anthem.  Weird, since I’ve performed “The Star-Spangled Banner” several times.  Now I can remember the title and the opening line — the rest of the lyrics continue to elude me.  It’s frustrating, I can’t trust my memory.

There are more foibles I am unwilling to share in this forum.

I did chat with the city’s disability guru.  She was pleasant, but seemed to know something I wasn’t willing to admit.  She said when I am ready to come back to work it “might not be at the police department”.  Strange she knows more about my possibilties than I know.  I don’t trust the city’s best intentions.

I’ve been very absent writing because it is very hard to write for me right now.  Not the content…. That’s the easy part.  So that I do not sounding like a whiner…. And putting these ideas in readable sentences that make sense…. And not showing my self-disgust for not getting better quickly…. These are the challenges.   I don’t trust my writing.

AFGO— Another freakin’ growth opportunity…. I just don’t trust it….

Of course, your mileage may vary.

Dr Jay Irvin

 

Guilt by Light Duty

stroke2

Since March this year I’ve been on ‘light duty’ as a police officer.  March 1, 2016 I had a CVA– a stroke– a brain attack.  As CVAs go, this was a mild one.  I was blessed.

Since then I’ve not been working as a uniformed patrol officer.  I’m writing this in late June and will be away from patrol until early October.  I’ve had a lot of time to think.

My current ‘light duty’ assignment is to create/write/develop a curriculum for the Crisis Intervention Team (CIT) for the police department.  It’s a big job and a necessary one.  And I may be the best capable guy to do that… Considering my education, training, and expertise in training.    Originally I was to assist other CIT members developing the curriculum, but the focus changed; then I got the mandate to ‘just create’ the curriculum.

Being on ‘light duty’ is a pariah.  I’ve always had a hard time ‘belonging’ and this makes it harder.  I’ve heard comments such as “How long are you gonna keep gold-bricking?” and “You don’t look like anything is wrong” and “You sound like fine to me” and the best comment– “You must love this not having to be on patrol”.   Patrol staff is always short.  Officers on light duty create more work for the patrolling officers.  I feel guilty.

I don’t have a bandage or a sling or a cast or visible bruising.  My issues that prevent me from working patrol are unseen issues.  My language still isn’t right.  I still have a stammer and stutter.  I still search for correct words.  I still struggle with pronunciation of common words.   My writing is laborious.  I call my mis-speaking and mis-writing as “stroke-isms”.  Humor is best way (for me) to deal with what I’m going through.

My organization has been outstanding. The administration seems to be patient with my recuperation.  And I’m doing that which no-one else wants to do… And I like doing it.

To be a ‘true’ police officer I know I should never admit to liking anything. ‘Real’ police officers bitch and moan and complain about no matter the task.  That doesn’t work for me…. About 30 years ago I decided that I would enjoy whatever I do or wherever I am.

My goal is to enjoy my station in life or work and try to live with grace and patience.  I want to enjoy whatever I do.  I must find the value in my moments and like them.  Of course, to live with grace, I need to leave my ‘guilt by light duty’ behind.  This is a chore for me.

Self-improvement work continues…. doggone it…. Back to my chore.  Like I said, I’ve had a lot of time to think….

Of course, your mileage may vary…..

Dr Jay

 

Don’t be That Guy

stroke2

I work in a field where we’re known to “eat our young”.  I know that is not a flattering statement to say about a profession, but it’s truer than we want to admit. As a police officer you either figure it out or find yourself looking for a new job.  We smugly say “Yep, being a police officer is not for everybody” and give out walking papers like they were business cards.

Part of me is very happy there are high standards for police professionals.  With all the national scrutiny and the national dialogue not friendly with law enforcement, it does take a certain type of person to do this job. I used to be this type of guy.  Post stroke I’m having to find my way back to  who I used to be.  I feel I’ve been evicted of my identity.

For example, writing used to be therapeutic for me.   Now it’s a chore.  Simple police reports require more re-edit that I am used to doing.  Goofy.

I hope my grammar and syntax fluidity will come back too.  I’m having a challenge with homophones and spelling.  I know the different between there, their, they’re and by, buy, bye; but my writing hasn’t displayed my knowing!

My friends tell me my speech is getting better…. by the week…. I saw a friend, whom I’ve known over 20 years, and commented he could not even really hear my verbal gaffes…. barely.  He is kind.  Improvement is good.

I’ve found a problem with me using gender and pronouns.  I’ve caught myself referring to ‘she’ when I’m talking about a ‘he’ … And vice-versa.  My spelling  is showing some inadequacies too.  I could not, for the life of me, spell ‘mannequin’.  I couldn’t even get my auto-correct to find the word for me…. I was able to find the spelling by my on-line thesaurus…. This week I forgot how to pronounce “opinion”… Which is odd, since I have some many of them…. Kinda funny for me, actually.

My doc tells me there isn’t much treatment (except time) and continue my therapies.  I feel like I have to continually explain myself.   We have protocol for physical maladies, but nothing for unseen neurological damage.  There is no cast to remove or there is no bruise to heal or there are no stitches to remove.  The healing is invisible.  This is a hard concept for “that guy”.

I will get my language and grammar and speaking capacities back.  The problem is I don’t know when.  The speech pathologist seemed to think of months… not years.  That was encouraging.  Yet, I have not been kind to myself.  I have been “that guy” to myself.  You know, the one who says “Just suck it up”.

The day I was hospitalized my language was about 30%.  It was apparent to anybody communicating with me.  A month later I was 75% (maybe).  Two and a half months later I’m 80% back.  These percentages are just my estimates.  The docs won’t give me percentages.

I have a stammer and stutter that I never had.  My speech issue exacerbate by stress– And this is a stress job.  (My internal “that guy” dialogue is beating me up for whining too much as I write this.)  Damn the humanity it all….

I still maintain I am blessed.  And I am humbled by this experience.  AFGO (Another freaking grow opportunity)….

Of course, Your mileage may vary

Dr Jay

 

 

 

Best Laid Plans

stroke2

It’s been a while since I’ve published any articles.  I didn’t plan on being so absent from my blog.   I seem more tentative in writing in my ‘post-stroke’ days.  Sad, really….

I’ve been having more challenges that I want to admit.  I was planning to do some speech therapy and planning go back to my life as normal…. But not so fast, it turns out.  Not so fast at all.

I planned on take the requisite 20-30 light duty days and transition back to my old world. I am a patrol officer for a medium city.  I take my profession serious and my obligation to the public and my organization very seriously.  We are short-staffed and my team needs me.   Apparently I’m sitting out for another month and perhaps more.  The doc said this takes time.

Mentally I think I’m back to the challenge. Verbally I’m not sure.  One of the therapist put a name on it “apraxia of speech”.  The American Stroke Association (ASA) defines it:

Apraxia of speech most often follows a stroke that affects the language-dominant hemisphere of the brain. It is usually associated with damage to the areas of the brain supplied by the left, middle cerebral artery. Apraxia of speech may range in severity from a complete inability to speak to very mild, barely detectable distortions of speech.

For me, usually I know the words I want to say. I understand the language. I recognize them if I read or hear them, I can even spell them. But I can’t remember how to pronounce the word.  This is a real challenge for me.  There are other issues…

I didn’t realize how much losing a large part of my verbalization ability upset my apple cart until one of my colleague told me how she saw it…. She said I as a very articulate communicator and could use words in a way 99% of the world will never have that ability.  “But now since your stroke, you’re having to identify who you are all again…”  Her insight hit me like a Mack truck. I’ve lost my identity.  No wonder she is called “human extraordinaire”.

We have concepts of who we are that give us identity.  I’m a good dad. I am a great cook.  I’m a smart dude.  I can speak in front of crowds. I am a ‘crazy-whisperer’.  And my list goes on.  I’ve identified myself as a great ‘talker’.  Now that identity has been taken; my new identity as stuttering, stammering, can’t-remember-how-to-pronounce-words-guy, and use-the-wrong-word-guy leaves me feeling lost.

The best tool a police officer has is the brain.  The tool that works along with this is the ability to talk.  I’ve avoided numerous violent incidents by effective verbalization.  I’ve diffused hundreds of possibly negative issues by talking.  The best negotiators are able to verbalize and communications alternatives and better solutions.  This is Police 101.  And my tool is damaged.   The ASA said it make take 6-12 months (if ever) to get the abilities back to pre-stroke abilities.  Rats to my plans…

And there’s another wrinkle….PBA (pseudobulbar affect)...  This isn’t all that common (about 38% of stroke survivors have symptoms).  It is a condition associated with strokes, TBI (traumatic brain injury), MS (multiple sclerosis), or other neurological issues. The result: sudden, unpredictable crying, laughing, or other emotional episodes that can be disruptive and embarrassing.  And I found about it by mistake. These are not good traits of a street cop.  I have my work cut out for me.

One of my fear is I won’t get back to pre-stroke abilities.  This scares the crap out of me.  No matter of your best laid plans, sometimes else will change ones trajectory…I guess it really is true…. I’m not in charge. I know I’ll do my part to heal and I’ll just hang on for the ride!

Of course, your mileage may vary.

Dr Jay

 

 

More Uncertain Times

I’ll let youncertaintyu in to a secret.  I know there’s something I’m supposed to write, but I almost never know what I’m writing about until the article comes out.

That seems weird.  I should know my writing content, but it seldom works that way.  I usually think I know where it’s going … But I’m usually surprised in some ways.

This has been a trying time for me for the last 3 weeks. During this period time I have become re-connected with my mortality.  The stroke took more from me than I am willing to admit.  And it gave some things to me too.

Since my stroke I’ve been struggling with linguistics and language.  I know the word I want to use… But I can’t remember how to say it.  I’ve become facile in finding an analog word.  It took me ten minutes to figure how to say “inoculation“.  I know the word. I understand the word.  I can even spell the word, but there is a part of my word processing brain isn’t working like it used to.  I have to learn again.

Bringing the word to my consciousness is moving slower than it used to.  I was trying to give an example two days ago and struggled to bring the cognitive thoughts so I could create the example.  I know the idea, but the words wouldn’t come.  I couldn’t remember how to verbalize my ideas.  Very frustrating.

Before my stroke I’d never stuttered or stammered.  Now I’ve found some new stammering and stuttering ability.  As a guy who was one of the top of the top professional speakers, this is new territory.  It is scary.

As long as I can remember, I’ve been one of the quickest, smartest guys in the room.  I’ve been in the top 3-4% of ability to cognate, think, verbalize, and communicate.  It was a gift that was natural; it was easy for me. I got a 3.98 GPA in under-grad school (I made a B+ once); I made all A’s in grad and post-grad work.  I was the classic over-achiever/nerd.

My humor is still good, but I can’t get the joke out with any effective timing.  Trying to joke reminds me of the classic horrible joke tellers I knew… Now I am one.

My decline of my abilities has taken a toll on my confidence.  Or it’s made me more human.  Or both.  I’m in new un-charted waters again.  The medico says there is nothing “permanent” damage.  They’ve said I’ll have to practice and learn and push it to get my linguistic abilities back.  It’s slow.

I was in a promotion process 20 days later after my stroke.  Some of my confidants advised me to “sit out” this round.  Some were encouraging.  I considered recusing myself.  I’m glad I went through the process.  And I learn some things.

Going through the process wasn’t pretty.  I stammered, searched for the right word, sounded too emphatic at the wrong time, and didn’t complete ideas I presented.  It seems like my ability to lucidly present an idea disappeared in a moment.  Poof!  Needless to say I was not selected… And rightfully so.

And like I said there were some gifts….

My docs have given up on my eating patterns. They didn’t suggest changing diet or losing weight.  They decided more medication was the best route (this isn’t the gift).  But my eyes are more wide open than ever.  On my decision I’ve radically changed my diet.  I have not had any refined sugar since getting out of the hospital.  This has NEVER happened to me.

My name is Jay and I’m a sugar-addict.  Recovering.  For me, my white powder drug of choice has always been sugar.  Yes, I might of killed a few people in the way, but the process of becoming sugar-free may be one of the greatest things I can do for myself.  I’ve been sugar-sober for 21 days.

According to the BMI (body mass index) I am considered overweight until my weight drops below 199 pounds.   When I just finished OTS (US Air Force Officer Training School) I was about 200 pounds at 27 years of age.  That was 60 pounds and almost 30 years ago.  At my fattest I was 320 pounds.  When I was admitted to the hospital I was about 260.  Now I’m 234 and dropping.  My goal is 199.  Yay, goals.

My title means life isn’t certain.  When I think I know about the “zig”–Life gives me a “zag”.  I do lived a blessed life…. And as I’ve read and said… “I’m Not in Charge“.

Of course, your mileage may vary

Dr Jay

I Am Blessed

stroke2

I know I’m one of the most blessed person in the world.  I just had a stroke…. a CVA…. I had a brain attack.

And I lived to tell the story.

I got up for work with the regular normal routine.  I was up at 0430 hours and knew I needed coffee.  Something didn’t see just right…. I couldn’t have great focus while I was trying to read the news… I couldn’t see things clearly…..I probably just needed more caffeine.  I had the normal toast and coffee.  I showered and dressed to get to briefing.

I made a little chit-chat with the other patrol members as I was getting dressed for work.  Something wasn’t right. I couldn’t put my finger on it.

I attended briefing and gave the correct amount of attention to the leader of briefing.  I heard a senior Sergeant drone on about the tax scams and fraud modus operandi and the local thieves perpetrating the criminality d’jour.  I heard all the words. I knew he was speaking English. But, however, something wasn’t right.  I was confused.

I heard another patrol officer telling a military story with passion and details that should have mean something to me (as a veteran)…. but there was no context that mean something to me. I was confused.

Fortunately my Sergeant noted something wasn’t right with me.   I told him “I’m OK I’m gonna just sat down for a minute”.  He’s a trained observer… fortunately. And he act.

Sarge directed a patrol partner to shepherded me into the police vehicle and whisk me to the emergency department.  And then the medicos took over.

There was a mish-mash of CT scans, MRI, X-Rays, lab reports…. And a few days in the hospital stay.  And the diagnosis was certain.  I had a stroke.  It was not a “mini” stroke.  It was a full-blown stroke.  I was blessed, because my stroke was a mild stroke.

My language is a little mixed up. My speech is slightly affected. My vision came back to normal.  But I can walk and think and take care of myself.  I was blessed.  The stroke started at about 4:30am and I was in the emergency room at about 7:20am.  I was blessed.

Blessed is a point of view.  Some of my friends think it’s wrong to say I had a stroke and to think I’m blessed. But I think being blessed is the right emotion.  I am so grateful that my damage was not permanent damage.  A few months of therapy– some miracle medicine– and back to my life.  Blessed.

I would not give myself  a stroke if it my choice…. But sometime the trajectory of life changes thing…. And the universe has different plans…. And I know I’m not in charge.   So I choose feeling blessed and a great sense of gratefulness…. So I’m waiting the next chapter…

Of course, you mileage may vary.

Dr Jay